Frequently Asked Questions

Everything you need to know about your Great Pretenders shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, some items like earrings and face masks are final sale.

Are your costumes and dress-up items machine washable?

Most of our garments are designed for easy care. We recommend a gentle machine wash in cold water and hanging to dry. Please check the specific care label on each garment for detailed instructions.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.